Questions we are asked most

Use the quote form on this site, call us, or call in at the showroom. Tell us roughly what you need and we will reply with a clear, itemised price. For installations we follow up with a free survey to confirm sizes before anything is made.

Quotes and surveys are free and carry no obligation. We do not use commissioned salespeople, and nobody will sit in your living room discounting a made-up price. You get one honest figure in writing.

Yes. Approximate sizes and a few photos are enough for a guide price. The final price is confirmed once the openings have been measured properly, either by our surveyor or from your own brick-to-brick sizes on a supply-only order.

The validity period is shown on each quotation. Material prices do move, so if some time has passed we will re-check the figures with you before you order.

Payment terms are set out on your quotation and order confirmation, so there are no surprises. If you have any questions about them, ask before you order and we will explain.

A six-chamber 70mm frame, 28mm argon-filled double glazing with a low-emissivity coating, and warm-edge spacer bars. Together they achieve an A energy rating as standard. Triple glazing takes U-values as low as 0.8 W/m²K.

uPVC windows and doors come in eight finishes: Brilliant White, Cream, Chartwell Green, Agate Grey, Anthracite Grey, Black Brown, Golden Oak and Rosewood. You can have the same colour inside and out, or a colour outside with white inside. Aluminium products can be finished in any RAL colour, and composite doors come in eighteen colours.

Yes, on our uPVC windows. It is most worthwhile on north-facing rooms, bedrooms and large panes. Our guide to double and triple glazing explains where it makes a difference.

Usually very closely. Bring a photograph or let us see the house and we will match the style, the layout of opening lights and the colour as nearly as the current range allows.

Yes. Arches, circles, triangles, gable windows and angled frames are all made to order. For irregular openings we take a template on site.

Most installations take place 3 to 7 weeks after you place the order. Windows and uPVC doors are typically manufactured in 5 to 14 working days; composite doors and bifolds take 15 to 25 working days. We agree a fitting date with you and keep to it.

A team will usually fit four to six windows in a day. A whole house of windows and doors is typically complete in two to three days, and a single door in half a day. Conservatories and orangeries take longer and we will give you a programme.

We lay dust sheets, remove each old window in turn and fit its replacement straight away, so the house is never left open. Frames are sealed and trimmed inside and out, and we take away the old windows and all our rubbish for recycling or disposal.

Yes. Each opening is exposed only for a short time. In heavy rain or high winds we may reschedule upper-floor work for safety, and we will always tell you in good time.

Yes. Replacement windows and doors are controlled work, and every installation we carry out is certified, either through a competent person scheme or through Local Authority Building Control. You receive a certificate to keep with the deeds.

uPVC frames are guaranteed for 10 years, sealed glass units for 5 years and hardware such as handles, hinges and locks for 2 years. Full details are on our guarantees page.

Call or message us. Most issues, such as a door that needs adjusting as it settles, are dealt with in a single visit. We would much rather hear about a small problem than have you put up with it.

We can often supply replacement sealed units, handles, hinges and locks for existing windows. Send us a photograph and the sizes and we will tell you what is possible.

Yes. Builders, installers and competent DIY customers can order made-to-measure windows and doors without fitting. Typical trade lead time is 5 to 10 working days.

Both. Orders can be collected from our factory or delivered across the North West. Ask us about delivery further afield.

The customer. We make to the sizes you give us, so please measure carefully. Our measuring guide explains the brick-to-brick method, and we are happy to look over your list before manufacture.