Who we are
This website is run by Northwest Window Co.. For the purposes of data protection law we are the controller of the personal information described here.
If you have any question about this policy or about your information, call us on 07770 696 046, email hello@northwestwindowco.uk.
What we collect
We only collect personal information that you choose to give us. When you send a quote request or a message through this website, we receive:
- Your name
- Your phone number, your email address, or both
- Your postcode, if you provide it
- What you have told us about your home or project and the products you are interested in
If you telephone, email or visit us, we will also hold the details you give us then. If you become a customer, we hold the information needed to carry out your order, such as the installation address, survey details and payment records.
How we use it
- To reply to your enquiry and prepare a quotation. We do this because you have asked us to, as a step towards a possible contract.
- To carry out your order, arrange surveys, deliveries and installations, and honour your guarantee. This is necessary to perform our contract with you.
- To keep the business records the law requires, such as invoices and Building Regulations certification.
- To keep the website secure and working, which is in our legitimate interests.
We do not use your details for marketing unless you have asked us to, we do not add you to a mailing list, and we never sell your information to anyone.
Who we share it with
We share personal information only where it is needed to deal with your enquiry or order:
- Service providers who host this website and deliver the email that carries your enquiry to us. They act on our instructions and may not use your information for their own purposes.
- Where you place an order, the suppliers, installers and certification bodies involved in fulfilling it, and only with the details they need.
- Regulators, insurers or professional advisers where the law requires it or where it is necessary to protect our legal rights.
Some service providers may process information outside the United Kingdom. Where that happens, we rely on the safeguards recognised by UK data protection law.
How long we keep it
We keep enquiry details for as long as it takes to deal with your enquiry, and for a reasonable period afterwards in case you come back to us. If you become a customer, we keep your order records for the length of your guarantee and for as long as tax and accounting rules require, which is normally at least six years. You can ask us to delete your enquiry at any time.
Cookies and tracking
This website does not use advertising or analytics cookies and does not track you across other sites. See our cookies page for details.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct anything that is wrong or out of date
- Ask us to delete your information, or to restrict how we use it
- Object to our use of your information
- Ask us to pass your information to you or to another organisation in a usable format
To use any of these rights, contact us using the details above. We will reply within one month, and there is normally no charge.
If you are not happy
Please tell us first, so that we can try to put things right. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk.
Changes to this policy
We will update this page if the way we handle personal information changes. The date at the top of the page shows when it was last revised.