Guarantees
Promises we put in writing
We make our uPVC windows and doors ourselves, so we know how long they should last. Our guarantee says so in plain terms.
10years
uPVC frames
Against discolouration, warping and cracking of the profile, and failure of the welded joints.
5years
Sealed glass units
Against failure of the seal, which shows as mist or condensation between the panes.
2years
Hardware
Handles, hinges and locking mechanisms, against faulty materials or manufacture.
These periods apply to the uPVC windows and doors we make. Composite doors, aluminium products, conservatory roofs and commercial systems carry guarantees backed by their manufacturers, which are often longer. The terms that apply to your order are set out on your quotation and guarantee certificate, and those documents are the ones that count.
What is covered
- Defects in materials and manufacture
- Frames that discolour, warp or crack in normal use
- Sealed units that mist between the panes
- Handles, hinges and locks that fail through a manufacturing fault
- On installed work, defects in our fitting
What is not
- Accidental damage, misuse or alterations made by others
- Glass breakage and scratches reported after handover
- Condensation on the room side or the outside of the glass, which is not a fault
- Fair wear and tear, and adjustment needed through lack of basic maintenance
- On supply-only orders, problems caused by measuring or fitting
If something goes wrong
How to make a claim
Problems are rare, but when they happen we want to hear straight away.
- 1Get in touchCall 07770 696 046 or use the contact form. Have your order number or the address of the installation to hand.
- 2Tell us what you seeA description and a couple of photographs usually let us identify the cause quickly.
- 3We put it rightWe arrange a visit, adjust, repair or replace as needed, and agree a date that suits you.
Keeping your guarantee in good order
Windows and doors need very little looking after, but a few minutes a year keeps them working as they should.
- Wash frames with warm soapy water, never abrasives or solvents
- Keep drainage slots clear of dirt and insects
- Oil hinges and locking points lightly once a year
- Report any problem promptly, before it gets worse
Questions
Guarantee questions
What guarantees do you give?
uPVC frames are guaranteed for 10 years, sealed glass units for 5 years and hardware such as handles, hinges and locks for 2 years. Full details are on our guarantees page.
What if something goes wrong after fitting?
Call or message us. Most issues, such as a door that needs adjusting as it settles, are dealt with in a single visit. We would much rather hear about a small problem than have you put up with it.
Do you repair windows and doors you did not fit?
We can often supply replacement sealed units, handles, hinges and locks for existing windows. Send us a photograph and the sizes and we will tell you what is possible.
Ready when you are
Tell us what you have in mind and we will come back with a clear, itemised quote. No pressure and no sales visit you did not ask for.